Contact & Support

Technical Support

For assistance with FACTS Info, including account access, password resets, and system issues:

Multi-Factor Authentication

If you need help setting up your authenticator or have issues with your PIV/CAC card login, please contact FACTS Info Support.

Account Registration

Access to FACTS Info is limited to current employees of participating U.S. Government agencies who have a need to know. To request access, visit the registration page on the FACTS Info system.

Data Inquiries

For questions about FACTS Info data, reporting requirements, or COP guidance, contact your agency's FACTS Info coordinator or the S/GAC team.